Terms and Conditions

CreativeFlowers.ie has set out the following guidelines to help govern this website. Simply click on the set of terms that you are interested in and the full text will be displayed.

The following are the terms and conditions for the purchase of products from CreativeFlowers.ie.

 

Introduction

The CreativeFlowers.ie website is owned and operated by Barbara Holland T/A Creative Flowers. By using the CreativeFlowers.ie service you accept and agree to be bound by the following terms and conditions. Where applicable under law, these terms constitute a ‘writing signed by you’.

Please note that although we try to ensure that the content of our website is accurate, it may contain typographical errors or other inaccuracies.

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Terms & Conditions

CreativeFlowers.ie reserves the right, at our sole discretion, to change, modify, add or delete portions of these Terms and Conditions at any time without further notice. If we do this, we will post the changes to these Terms and Conditions on this page and will indicate at the top of this page the Terms and Conditions effective date. Your continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions. You are responsible for regularly reviewing these Terms and Conditions so that you will be apprised of any changes.

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Security

All of our payments are handled by Realex, an Irish based Payments company. Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information. Realex Payments have been accredited with the AIS (Account Information Security) certification by VISA and is one of the few companies in Europe to achieve this. This shows their commitment to above industry standard in every aspect of payment processing. Information is sent to them from CreativeFlowers.ie via the internet and they then connect to our bank. All information when in transit via the internet is encrypted (128bit SSL) to ensure confidentiality of sensitive data. All messages sent to Realex and the responses from Realex are authenticated using digitally signed digests. All requests are verified against a legal list of IP address and referring URLs.

The Realex technical infrastructure is located in secure co-location facilities that have 24/7 security and advanced building management systems along with environmental controls. Critical servers and applications are monitored constantly to threshold levels and Realex Payment staff is instantly alerted via our real time monitoring and alerting service. All connections to the financial institutions are over private dedicated leased circuits, backed up with ISDN lines and in certain cases VPN connections over the internet. The network is designed to be highly resilient with duplicate and triplicate systems in place depending on the critical nature of each component. Realex Payments are registered with the data protection commissioner as a "Data Processor". Cardholder information is encrypted and not displayed in our reporting systems - RealControl.

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Payments

We accept payment online by VISA, MasterCard, American Express and Laser Cards. VAT is charged at the current rate where applicable and is inclusive in the display price. Goods will only be dispatched once payment has been received in full. All products remain the property of CreativeFlowers.ie until full payment is received.

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Prices

The prices of the products on this website are published on the basis of costs at the time of issue. CreativeFlowers.ie retains the right to revise our prices at any time to reflect changes in our costs such as but not limited to: goods, carriage, labour, overheads, government taxes and exchange rates. All Prices are displayed including VAT. Delivery charges are not included in the display price. Delivery charges may vary depending on the size and destination of the purchase. Customers will be contacted with regard to the delivery charge before the goods are dispatched.

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Photographs

CreativeFlowers.ie takes the majority of photographs of the products we feature ourselves. We have made all reasonable efforts to ensure each photograph accurately reflects the product being sold. On occasions, there may be minor differences between the products appearance in the photograph and the item delivered.

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Products Unavailable for Dispatch

In the unlikely event that a product is out of stock at the point of order, the sender will be advised as soon as possible by phone and/or e-mail and will have the option of awaiting stock availability, choosing an alternative product or receiving a full refund.

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Delivery

Your order is processed by CreativeFlowers.ie as soon as the necessary payment is received and in accordance with your specific guidelines. A member of the CreativeFlowers.ie team will contact you to confirm your details within 24 hours. Orders outside of Ireland will be sent through Teleflora and will involve an additional charge depending on the location of the recipient. Claims for non-delivery must be made within 48 hours due to the perishable nature of our product. For non perishable items you have 21 days to make a claim on non delivery. For international orders, CreativeFlowers.ie cannot be held responsible for importation and/or import duty charges.

All address information must be accurate, including the postcode where appropriate, and the recipient's name, telephone number. Any specific directional information must also be provided. CreativeFlowers.ie cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect. A signature is required upon delivery.

The goods shall be deemed to have been delivered once they are signed for by any person at that address. Where the delivery company is unable to find someone to accept delivery, a calling card will be left for the recipient to contact the deliver driver and arrange an agreed delivery time or alternative location. If the recipient fails to make contact in good time, the goods are returned to CreativeFlowers.ie a charge may apply for re-delivery to the original or an alternative address.

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Returns

In the case of our perishable items goods must be returned with 48 hours of delivery. After this time it is at the sole discretion of CreativeFlowers.ie as to whether or not accept the returned items. For Non Perishable Items, in accordance with The European Directive on Distance Selling (Directive 97/7/EC) unwanted or unsuitable products may be returned to CreativeFlowers.ie within 7 working days of receipt as long as the goods are not opened and the packaging remains in an ‘as new’ state. Goods must be returned at your own expense.

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Cancellation

Orders made to CreativeFlowers.ie may be amended or cancelled up to 24 hours before the intended delivery date with the exception of International Orders and High Volume periods the cancellation period may need to be extended due to operational constraints to 72 Hours. International 72 Hours, Valentine’s Day, Mothers Day 72 hrs, Easter and Christmas which all require 72 Hours advance notice. To amend or cancel your order, please contact us. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

CreativeFlowers.ie has set out the following guidelines to help govern this website. Simply click on the set of terms that you are interested in and the full text will be displayed.

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Indemnification

The user agrees to indemnify and hold CreativeFlowers.ie, its officers, owners, agents and any employees’ harmless from any claim or demand made by any third party due to or arising from the use of our website.

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Copyright

Save where otherwise specified the contents of all the pages contained on this site are the property of CreativeFlowers.ie and are protected by Irish and international laws. All software used on our website is the property of CreativeFlowers.ie or its software suppliers and is protected by Irish and international laws. Any reproduction, modification, distribution, transmission, republication, display or performance of the content on this website is strictly prohibited.

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Limitation of Liability

CreativeFlowers.ie shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of or relating to this agreement, resulting from the use or the inability to use our sites or messages received or products or services rendered or resulting from unauthorised access to or alteration of the user’s transmissions or data, including but not limited to damages for loss of profits, even if CreativeFlowers.ie has been advised of the possibility of such damages.

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Applicable Law

Our site is created and controlled by CreativeFlowers.ie in the Republic of Ireland. As such, the laws of the Republic of Ireland will govern these disclaimers, terms and conditions, without giving effect to any principles of conflict of laws. We reserve the right to make changes to our website and these disclaimers, terms and conditions at any time.

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